You can contact us anytime at:

krismorgan2011@thecozychartco.com

We typically respond within 24–48 business hours.

For apparel, we recommend:

• Wash inside out
• Use cold water
• Tumble dry low or hang dry
• Do not bleach
• Do not iron directly over the design

Please check the sizing chart listed on each product page before ordering.

For a more relaxed fit, many customers prefer sizing up. For a more fitted look, choose your usual size.

At this time, we do not offer custom orders.

First, please check with neighbors, household members, your local post office, or delivery carrier.

If you still cannot locate it, contact the carrier using your tracking number.

You can also email us at krismorgan2011@thecozychartco.com, and we’ll do our best to help.

Please contact us immediately at krismorgan2011@thecozychartco.com

If your order has not gone into production or shipped yet, we will do our best to update it.

We are not responsible for orders shipped to an incorrect address provided by the customer.

Our products are made to order. Production typically takes PROCESSING TIME: 2–7 business days before shipping.

Once your order ships, you’ll receive tracking information by email.

Estimated shipping times are:

• United States: ESTIMATED TIME: 3–7 business days
• International: ESTIMATED TIME OR “not available at this time”

Shipping times may vary due to carrier delays, holidays, weather, or other factors outside our control.

Because our products are made to order, we do not accept returns or exchanges for incorrect size, wrong color choice, or change of mind.

If your item arrives damaged, defective, or incorrect, please contact us at krismorgan2011@thecozychatco.com within 3 days of delivery.

Orders may only be canceled within : 1 hour of purchase.

After that, your order may already be in production and cannot be canceled.